Your Questions, Answered
All You Need to Know
About Our Craft
Ceramica de Meles is a California-based design studio focused on creating simple, functional, and enduring ceramic pieces. Our products are designed in California and handcrafted in Portugal by skilled artisans, combining modern design with traditional craftsmanship.
All production happens in Portugal, in small artisan workshops with deep knowledge of clay and glaze.
No two pieces are identical. Variations in color, texture, or finish are natural. they’re part of the story, not a flaw.
Products & Specifications
Yes. Every piece intended for everyday use is glazed and safe for food contact.
Microwave usage is safe for all items. Oven use is only recommended on pieces marked “oven-safe.” Avoid sudden temperature shifts.
Yes, all of our ceramics are dishwasher safe and made for everyday use — both at home and in busy café settings. No special cycle needed.
Ordering & Payment
Pick your piece, add to cart, complete checkout. We’ll confirm your order by email and notify you when it ships.
We offer secure options, credit/debit cards, PayPal, and region-specific payment methods (depending on your country).
If your order hasn’t shipped yet, yes. Contact us immediately and we’ll do our best to help.
Yes. Gift cards are redeemable online. Promo codes can be entered at checkout (conditions may apply).
Shipping & Delivery
Delivery times depend on your location — you’ll see an estimate during checkout. Once your parcel is sent, we’ll share tracking details.
We currently ship within the United States from our U.S. warehouse. For international orders, please contact our team — we’ll do our best to assist you.
If the parcel hasn’t been dispatched yet yes. Contact us ASAP with your new address.
We aim to consolidate orders, but for large or heavy items, we may send multiple parcels. You’ll get tracking info for each.
Returns & Damage
Send us photos plus your order number as soon as you can. We’ll replace or refund the affected items.
Yes within 30 days, for items in original, unused condition. Return shipping costs are on you, unless the item is faulty.
Because every item is handmade, slight differences are expected. But if there’s a defect beyond that, contact us and we’ll make it right.
Wholesale & Partnerships
Yes. We partner with cafés, boutiques, designers, and retailers who resonate with our values. Reach out for details.
Definitely. We love working with creators, stylists, brands, and storytellers. Send us a message, let’s explore together.
Support & Contact
No worries. Drop us a message via email or contact form, we’ll respond as soon as we can.
We typically reply Monday–Friday during business hours. Sometimes faster, sometimes slower — we’re human.

    
